How do I order online?
Can I use a Purchase Order online?
How do I order on open account?
How do I open an account?
What credit cards are accepted?
What if I need help deciding on a model?
What if I need more product information?
What is the availability of new equipment?
What is the availability of reconditioned equipment?
What kind of warranty will I receive?
Can I rely on reconditioned equipment?
Does TestEquity have the best prices?
How is my order shipped?
What if I need to return equipment?
How will I be billed for rental equipment?
How do I buyout equipment that I'm renting from TestEquity?

How do I order online?
Order online by adding items to your shopping cart and following the online instructions. Prices for these items include free ground shipment anywhere within the continental United States when purchased online! During checkout you may request a different shipping method, or request a quote for international shipping, in the notes. Any changes to your final price will be quoted to you before the order is fulfilled.

When ordering by credit card it is only charged after we ship your product. Most new equipment ships no later than 1 business day from when the order is taken and reconditioned equipment usually ships within 1-5 business days. You will be contacted via E-Mail if your order requires more time to fulfill. If you require faster delivery please contact one of our Account Executives at 800-950-3457 to assist you.

Can I use a Purchase Order online?
Yes, and it is quite simple. Just add items to your cart as you would for a credit card purchase, then when you go to check out select "Order by PO Number Online". If your company has an existing account and approved credit we'll process your order directly. For new customers you may still complete the order on our web site and one of our Account Executives will contact you to open an account.

How do I order on open account?
TestEquity is happy to accept your corporate purchase orders. To place your purchase order, call 800-950-3457. You can also fax your purchase order to 800-272-4329 or email it to USTESales@TestEquity.com.

How do I open an account?
If you are a new customer, call our office at 800-950-3457 and tell any of our helpful sales staff what you would like to place on order. Our credit department can usually process your request for an open account within 24 hours if you're located in the US or Canada!

What credit cards are accepted?
Individuals or companies may pay with Mastercard, Visa, Discover and American Express. Purchase cards are welcome.

What if I need help deciding on a model?
Our sales staff are ready to assist you in selecting the right product for your application. When you call TestEquity, an operator will ask for your company's name and zip code. This will allow us to route your call to the Account Executive that handles your account, assuring you of knowledgeable and personalized service. Call 800-950-3457.

What if I need more product information?
We're happy to email or fax the complete data sheet on any product listed on this web site or in our catalog. Our knowledgeable staff can also assist you in selecting the most cost-effective product for your application. Call 800-950-3457.

What is the availability of new equipment?
TestEquity is an authorized distributor for a number of manufacturers, including Agilent, Tektronix, Fluke, Rohde & Schwarz, Xantrex, Sorensen, Elgar, QuadTech, Instek, Topward and others. We have most popular items in stock and available for immediate shipment.

What is the availability of used test equipment?
Most used test equipment ships within 1-5 business days from when the order is taken. We also have many items that are not listed on this website. Some items on this site are one-of-a-kind or are in short supply so we cannot guarantee availability. Please ask your account Account Executive at 800-950-3457 for lead-time on the specific item you're interested in.

What kind of warranty will I receive?
TestEquity's reconditioned test equipment is warranted for a period of one year unless otherwise stated. Extended warranties may be purchased for most reconditioned equipment. Ask your Account Executive for details. Purchases of reconditioned test equipment are warranted to be in good working order for the period covered. This warranty is limited to repair or replacement of parts or equipment in the determination of TestEquity.

Purchases of new equipment are exclusively covered by the manufacturer's warranty.

TestEquity environmental chambers are warranted for three years for the replacement of parts and one year for the cost of repair labor. On-site labor warranty for chambers applies to the United States and Canada only.

This is a general statement of warranty policy and is not complete. For a complete statement, including further limitations, contact TestEquity.

Can I rely on used test equipment?
TestEquity sells the highest grade of expertly reconditioned used test equipment. Technicians thoroughly repair, test and calibrate the equipment with NIST traceability. The equipment is calibrated to the original manufacturer's specifications as well as ANSI/NCSL Z540-1 and ISO 17025 quality standards. Our lab is A2LA Accredited. The equipment is painted and any damaged knobs or other external parts are replaced to make the equipment look as close to new as possible. The manuals and the complete list of accessories are included with the unit. The end result is equipment that looks and functions like new at a fraction of the cost. All of this is backed up by our one-year reconditioned equipment warranty.

Does TestEquity have the best prices?
TestEquity will meet or beat any advertised or quoted prices. Guarantee applies only for prices of brand new, currently manufactured products offered by an authorized distributor. TestEquity reserves the right to request a copy of the competitive published price or written price quote. New equipment prices are subject to manufacturer increases.

How is my order shipped?
All prices are FOB Thousand Oaks, California. TestEquity uses a variety of shipping methods, including overnight service. All fragile and high value products are packed using foam-in-place equipment, eliminating the possibility of shipping damage. Large items, such as big power supplies, are boxed and/or put on a pallet and shipped via truck. Most environmental chambers must be shipped via air-ride van.

What if I need to return equipment?
To ensure prompt handling, all returns must be authorized except for rental returns. Please call 800-950-3457 for a return merchandise authorization (RMA) number unless you are returning equipment that you no longer wish to rent. Equipment incorrectly ordered may be subject to a 20% restocking charge. Some special order items may be nonreturnable. Please mark the RMA number on the packing label, not the box, so that we can properly note the return in your account.

New equipment returned for credit must be in unused condition, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was originally shipped to you.

Rental equipment should be returned in its original packaging in order to avoid shipping damage. You will be responsible for shipping damage due to inadequate packaging. REPLACEMENT COST PLUS $100 WILL BE CHARGED FOR ANY ACCESORY NOT RETURNED WITH THE EQUIPMENT. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $125.00 per hour.

How will I be billed for rental equipment?
Your monthly rental amount will be billed in advance each month. There is a one-month minimum rental period for all equipment. When you are done renting the equipment, follow the directions under What if I need to return equipment? in the preceding paragraph or contact us for a buyout price as specified in the following paragraph. Billings are based on 30-day months. We will issue a credit for any days remaining between the date we receive the rental equipment and the end of your last billing period. For example, if your equipment was originally shipped to you on January 10th and we received the equipment back from rent on April 20th, you would be entitled to a credit for 20 days; the period April 20th through May 9th of the last billing. Some of our competitors rent in two-week increments instead of prorating your rental daily as we do!

How do I buyout equipment that I'm renting from TestEquity?
Contact your Account Executive at 800-950-3457. If you're equipment qualifies for buyout (and most do), the Account Executive will quote you a buyout price which is the regular selling price less a 25% credit for all past billings, less any credit remaining in your current month's billing. Fax your buyout purchase order for this amount to 800-272-4329 or email it to USTESales@TestEquity.com and we'll process it immediately.

NOTE: Not responsible for typographical errors. New equipment prices are subject to manufacturer increases.