| FREQUENTLY ASKED QUESTIONS - BUYING FROM TestEquity |
How do I order online?
Each product page has a list of the model(s) with pricing. Below each price is
an Add to Cart button .
You can order online by adding items to your shopping cart and following the
online instructions.
Prices for these items include free ground shipment anywhere
within the 48 continental United States when purchased online! During
checkout you may request a different shipping method, or request a
quote for international shipping, in the notes. Any changes to your
final price will be quoted to you before the order is fulfilled.
When ordering by credit card it is only charged after we ship your
product. Most new equipment ships no later than 1 business day from
when the order is taken. You will be contacted via E-Mail if your order
requires more time to fulfill. If you require faster delivery please
contact one of our Account Executives at 800-950-3457 to
assist you. Or, you can specify faster delivery using your FedEx or
UPS account number.
TestEquity also accepts PayPal for your convenience.
For sales outside the United States, please contact one of our Account
Executives at 805-498-9933 or email an RFQ to intlsales@testequity.com.
NOTE: Not all products are available for online purchase and the
online purchase terms described above do not apply to these items.
Items without an Add to Cart button can only be purchased by contacting
one of our
Account Executives.
Can I use a Purchase
Order online?
Unfortunately, not at this time. We will be adding that functionality
to our shopping cart in the future. To place
your purchase order, call 800-950-3457. You can also
fax your purchase order to 800-272-4329 or email it to USTESales@TestEquity.com.
How
do I order on open account?
TestEquity is happy to accept your corporate purchase orders. To place
your purchase order, call 800-950-3457. You can also
fax your purchase order to 800-272-4329 or email it to USTESales@TestEquity.com.
How
do I open an account?
If you are a new customer, call our office at 800-950-3457 and
tell any of our helpful sales staff what you would like to place on
order. Our credit department can usually process your request for an
open account within 24 hours if you're located in the US or
Canada!
What
credit cards are accepted?
Individuals or companies may pay with Mastercard, Visa, Discover and
American Express. Purchase cards are welcome. TestEquity also accepts
PayPal for your convenience.
What
countries do you ship to?
New Agilent, Tektronix, Keithley, Magna-Power, Extech, Hioki, Chroma,
and QuadTech are only available for sale in the United States
and Canada. (Extech Thermal Imaging Cameras are USA only).
New Anritsu, Fluke, Amprobe, FLIR, Sorensen, and Rohde & Schwarz
are only available for sale in the United States.
All other new and used products are available for sale worldwide.
For sales outside the United States, please contact one of our Account
Executives at 805-498-9933 or email an RFQ to intlsales@testequity.com.
What
if I need help deciding on a model?
Our sales staff are ready to assist you in selecting the right product
for your application. When you call TestEquity, an operator will ask
for your company's name and zip code. This will allow us to route your
call to the Account Executive that handles your account, assuring you
of knowledgeable and personalized service. Call 800-950-3457.
What
if I need more product information?
We're happy to email the complete data sheet on any product listed
on this web site or in our catalog. Our knowledgeable staff can also
assist you in selecting the most cost-effective product for your application. Call 800-950-3457.
Is
TestEquity an authorized distributor?
TestEquity is an authorized distributor for all the new equipment
lines we sell, including Agilent
Technologies, Tektronix, Keithley, Anritsu, Rohde & Schwarz, Fluke, B&K
Precision, Hioki, Amprobe, Sorensen, Extech, FLIR, Magna-Power
Electronics, Chroma, QuadTech, Instek, Topward, Advanced
Fiber Solutions, and Precision
Rated Optics. We have most popular items in stock and available
for immediate shipment.
Unlike some other "dot com" dealers, we do not broker or
sell gray-market new equipment lines.
Does TestEquity
offer GSA pricing and terms?
YES - TestEquity has a letter of supply from Tektronix and Agilent to provide
select instruments under GSA terms and pricing to qualified customers. TestEquity
also offers its line of Environmental Chambers under GSA Contract. More
information about GSA here...
What is
the availability of new equipment?
We have most popular items in stock and available for immediate shipment.
What
is the availability of used test equipment?
Most used test equipment ships within 1-5 business days from when the
order is taken. We also have many items that are not listed on this
website. Some items on this site are one-of-a-kind or are in short
supply so we cannot guarantee availability. Please ask your account
Account Executive at 800-950-3457 for lead-time on
the specific item you're interested in.
What kind
of warranty will I receive?
TestEquity's reconditioned test equipment is warranted for a period
of one year unless otherwise stated. Extended warranties may be purchased
for most reconditioned equipment. Ask your Account Executive for details.
Purchases of reconditioned test equipment are warranted to be in good
working order for the period covered. This warranty is limited to repair
or replacement of parts or equipment in the determination of TestEquity.
Purchases of new equipment are exclusively covered by the manufacturer's
warranty.
TestEquity environmental chambers are warranted for three years for
the replacement of parts and one year for the cost of repair labor.
On-site labor warranty for TestEquity environmental chambers applies
to the United States and Canada only.
This is a general statement of warranty policy and is not complete.
For a complete statement, including further limitations, contact TestEquity.
Can
I rely on used test equipment?
TestEquity sells the highest grade of expertly reconditioned used test
equipment. Technicians thoroughly repair, test and calibrate the equipment
with NIST traceability. The equipment is calibrated to the original
manufacturer's specifications as well as ANSI/NCSL Z540-1 and ISO 17025
quality standards. Our lab is A2LA Accredited. The equipment is painted
and any damaged knobs or other external parts are replaced to make
the equipment look as close to new as possible. The manuals and the
complete list of accessories are included with the unit. The end result
is equipment that looks and functions like new at a fraction of the
cost. All of this is backed up by our one-year reconditioned equipment warranty.
Does
TestEquity have the best prices?
TestEquity will meet or beat any advertised or quoted prices. Guarantee
applies only for prices of brand new, currently manufactured products
offered by an authorized distributor. TestEquity reserves the right
to request a copy of the competitive published price or written price
quote. New equipment prices are subject to manufacturer increases.
How
is my order shipped?
All prices are FOB Moorpark, California. TestEquity uses a variety
of shipping methods, including overnight service. All fragile and high
value products are packed using foam-in-place equipment, eliminating
the possibility of shipping damage. Large items, such as big power
supplies, are boxed and/or put on a pallet and shipped via truck. Most
environmental chambers must be shipped via air-ride van.
What
if I need to return equipment?
To ensure prompt handling, all returns must be authorized except for
rental returns. Please call 800-950-3457 for a return
merchandise authorization (RMA) number. Equipment ordered incorrectly
may be subject to a 20% restocking charge. Some special order items
may be non-returnable. Please mark the RMA number on the packing label,
not the box, so that we can properly note the return in your account.
New equipment returned for credit must be in unused condition, with
all original packing material and accessories. New equipment being
returned under warranty must be sent directly to the manufacturer if
more than 30 days have passed since the equipment was originally shipped
to you.
Rental equipment should be returned in its original packaging in
order to avoid shipping damage. You will be responsible for shipping
damage due to inadequate packaging. REPLACEMENT COST PLUS $100 WILL
BE CHARGED FOR ANY ACCESORY NOT RETURNED WITH THE EQUIPMENT. Labor
incurred to repair units damaged due to customer negligence will be
billed at the current laboratory billing rate of $190.00 per hour.
How
will I be billed for rental equipment?
Your monthly rental amount will be billed in advance each month. There
is a one-month minimum rental period for all equipment. When you are
done renting the equipment, follow the directions under What if I need
to return equipment? in the preceding paragraph or contact us for a
buyout price as specified in the following paragraph. Billings are
based on 30-day months. We will issue a credit for any days remaining
between the date we receive the rental equipment and the end of your
last billing period. For example, if your equipment was originally
shipped to you on January 10th and we received the equipment back from
rent on April 20th, you would be entitled to a credit for 20 days;
the period April 20th through May 9th of the last billing. Some of
our competitors rent in two-week increments instead of prorating your
rental daily as we do!
How
do I buyout equipment that I'm renting from TestEquity?
Contact your Account Executive at 800-950-3457.
If you're equipment qualifies for buyout (and most do), the Account
Executive will quote you a buyout price which is the regular selling
price less a percentage of past billings, less any credit remaining
in your current month's billing.
NOTE: Not responsible for typographical errors. New equipment prices
are subject to manufacturer increases.
Why Buy or Rent Your Test Equipment from TestEquity?
Stock/Selection
TestEquity is an authorized stocking distributor for a number of manufacturers,
including Agilent Technologies, Tektronix, Keithley, Anritsu, Rohde & Schwarz, Fluke, B&K
Precision, Hioki, Amprobe, Sorensen, Extech, FLIR, Magna-Power
Electronics, Chroma, QuadTech, Instek, Topward,
Advanced Fiber
Solutions, and Precision
Rated Optics. We have most popular items in stock and available
for immediate shipment. Used equipment is in our inventory at the
time of its listing. Many items, however, are one-of-a kind or are
in short supply so be sure to call to verify availability.
Price and Rental Rates
Our top ranking as a stocking distributor of new equipment and our
extensive used inventory allows us to price our products competitively
for sale or rent. We'll meet or beat any advertised or quoted new
equipment price. We have one of the lowest rental and lease rates
in the industry.
Fast Response & Delivery
Your time is valuable. Whether you need a quote, technical information,
order status or worldwide search for a hard-to-find instrument, TestEquity
stands ready to give you the fastest, personalized response in the
industry. Our huge inventory makes it possible for us to ship most
orders on the same day.
The Highest Grade of Used Test Equipment - Reconditioned
and Backed by our 1 Year Warranty
We offer a 1 Year Warranty on most models while most of our
competitors offer only 3 to 6 months. TestEquity used equipment goes
through a rigorous reconditioning process. All equipment is expertly
tested, calibrated, and certified traceable to the NIST. TestEquity
reconditioned equipment looks as close to new as possible by thoroughly
cleaning, painting or replacing panels, knobs, and hardware as needed.
We include all manuals and accessories that are normally provided as
though you bought it new. The end result is equipment that functions
like new at a fraction of the cost.
Expert Assistance
Our staff of inside and outside sales people are trained to listen
to your requirements and recommend the appropriate product for your
application. We are able to offer alternatives to hard to locate
items in most cases.
Flexible Financing
TestEquity offers a variety of plans to aquire needed equipment including
purchase, rent, rent to own, and lease. We will do our best to offer
the needed equipment in a method that best fits your financial situation.
Rent to Own
Most equipment on rent may be bought out at any time. Unlike many of
our competitors, there is no minimum rental period. We also apply
a percentage of your accumulated rental billings towards the purchase
price for qualifying models!
Order Online and Get Free Shipping
In addition to our printed catalog, TestEquity has the world's most
popular instruments from Agilent, Tektronix, Keithley, Fluke and others available
for ordering online. Go to www.testequity.com and
your order is just a few mouse-clicks away. Pay for your order with
either a credit card or enter in a PO Number and get free shipping
to anywhere within the continental United States.
TestEquity Environmental Chambers
TestEquity manufactures temperature and humidity chambers for a wide
range of environmental tests. All models are available for sale,
rent or lease. TestEquity makes the process of purchasing a chamber
easy by including the most frequently requested options in a standard
unit for one price, with fast delivery from stock. All models come
with a 3 year parts and 1 year labor warranty — the best warranty
in the industry.
Committment to Service Since 1971
Our long-term commitment to customer service and satisfaction is the
reason for our success and growth. We are not a "start-up" or "dot
com". TestEquity has the resources to earn your business by
providing premium service and innovative solutions to meet your test
equipment needs.
Right of Refusal
All equipment purchased comes with a 5-day right of refusal. Rented
or leased items have a 2-day right of refusal. It is our goal to
become a trusted supplier for your equipment needs. If something
does not meet your expectations, all you need to do is call us in
the time period stated and we will either recommend an appropriate
alternative or take the item back.
NOTE: Not responsible for typographical errors. New equipment prices
are subject to manufacturer increases.
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